When you adopt the 1300 number for your business or company, you gain a competitive advantage as your business gains a more professional appeal to customers all over Australia. However, to fully utilize it, you should know what your number service is capable of. There is much more to your 1300 number than answering it from one single point. One way in which you can fully utilize this service is by using a custom 1300 number routing scheme. Since it is an inbound service number, it has several routing or redirection choices that give your business the freedom to operate with flexibility. With multiple routing options available, you can configure your business 1300 number to how, where, or when you want your inbound calls answered. Here are the different types of routing you can use.

Location/origin dependent routing

Location or origin-based routing is the most basic way of customizing your 1300 number. In this type of routing, when a caller calls, the call goes to an answer point depending on the caller’s location. For instance, Australia wide routing directs mobile calls and fixed line to a single answer point. Others will allow you to set more than several numbers and direct calls depending on the region, state, territory, area, and exchange.

Time-based routing

This is another popular type of routing that you should utilize in your business. Time-based routing diverts or redirects your calls depending on the time or day of the week they are made. For instance, you can direct calls to a business number during the daytime and to a live answering service when calls are made outside of regular business hours. National companies utilize this type of routing by directing morning calls, for instance, to their specific branch office and evening calls to another branch. The advantage of this is that you can pair or integrate it with other types of routing. That allows a business to customize answer points on weekdays, weekends, public holidays, and out of business hours calls to ensure that no business calls go unanswered.

Postcode prompting

Postcode prompting directs calls to a specific location depending on the caller’s postcode when initiating the call. This type of routing is beneficial if your customers are more likely to use mobile phones. It is also most helpful when callers call from their work stations but need services at their homes’ proximity. It allows you to send the calls to the branch or site that will be able to provide the required services immediately.

Conditional routing

Conditional routing allows you to direct calls depending on the answer points availability. You can set a second or third number that is an alternative when the main answer point is not available. It allows you to use a timer, for instance, the number of seconds, to determine whether the first answer point is busy or unavailable. To utilize this in the best way, you can have a live answering service useful when your answer points are inaccessible.

Call splaying

Call splaying mostly benefits businesses or companies that do not have a receptionist. It allows you to direct calls and share them depending on a stipulated distribution ratio. You can set the percentage of calls each number receives.

The bottom line

Given the different routing options available, it is possible to develop a perfect routing call solution for any business. However, keep in mind that extra costs may apply for complex routing configurations.