Credit: Intrepid Travel

Certified B Corp lays foundation for international growth with record FY24 performance

Intrepid Travel has announced a record performance in 2024, with revenue of $626m in 2024 (+17% YoY), laying the foundation for its purpose-led growth plans in the year ahead. This is outlined in the company’s Integrated Annual Report, which provides a holistic view of Intrepid’s financial and impact performance.

2024 was the best all-round performance in Intrepid’s 35-year history, driven by operational and commercial excellence, which resulted in an underlying EBITDA of $42.9m (+24% YoY).

Intrepid has shared this success with its global team, paying $12.8m in bonuses to eligible employees in the form of both cash and shares in its shareholding scheme. This is the bedrock of Intrepid’s co-founders’ principles and their belief that the company should be owned by the people who run it. In 2024, Intrepid had approximately 555 staff shareholders.

Intrepid’s Board also approved a dividend payment for shareholders in 2025, the second consecutive year that a dividend has been awarded.

Beyond financial performance, in 2024, Intrepid re-certified as a B Corp, achieving its highest score of 102.5 points, placing it among some of the world-leading B Corp businesses. It’s not-for-profit, The Intrepid Foundation also raised more than $2.4m for local partners in 39 countries around the world. See Impact Report here.

While 2024 was a year of many highlights, Intrepid accepts that it is facing challenges with its decarbonisation program, as many are across the industry. It plans to increase investment in decarbonisation initiatives to accelerate its progress in this area.

The 2024 business performance shows that despite ongoing cost-of-living pressures globally, travellers continue to invest in experiences and Intrepid’s style of community-focused travel. The company’s customers are also happier than ever, with Intrepid recording a Net Promoter Score (NPS) of 81.5, up 4.5 points on 2023. This NPS positions Intrepid in the world leading category of service brands for customer satisfaction.

Meanwhile, Intrepid achieved an all-time high employee Net Promoter Score (eNPS) of 64, demonstrating its 3,399 staff and tour leaders are more engaged and prouder to work for Intrepid. eNPS is a measure to assess employee satisfaction and loyalty.

Looking ahead, in 2025 the company aims to expand globally and continue to demonstrate that travel can be a force for good by supporting decent jobs and work and economic development in countries around the world.

This year, Intrepid will invest further in the North American market with a new sales and marketing office in Seattle, as well as a number of new country offices (DMCs) around the world. This includes its latest DMC in Denmark, which officially opened earlier in March, as well as its new operation in Amsterdam, due to the acquisition of Dutch travel company Sawadee Reizen in February 2025.

Reflecting on last year, Intrepid Travel CEO James Thornton said: “I’m exceptionally proud of our team who are delivering outstanding experiences for our customers and making a positive impact for communities around the world.

“In 2025, we are committed to building on this success and working closely with our industry partners to show that travel can bring people together, foster greater understanding and create positive impact when done responsibly. What we achieved last year is once again proof that it is possible to grow both profit and purpose,” Thornton added.

Read the full report: https://www.intrepidtravel.com/au/newsroom/company-documents/annualreport

ABOUT INTREPID TRAVEL

Intrepid Travel has been a world leader in responsible travel for 35 years. The company’s mission is to create positive change through the joy of travel, which comes to life on more than 900 trips all designed to truly experience local culture. With its own network of destination management companies in 28 countries, Intrepid has unique local expertise and perspectives. Globally recognized for its commitment to transparency and ethical travel, Intrepid became B-Corp certified in 2018. Intrepid Travel is also the first tour operator with near-term science-based climate targets through the Science Based Targets Initiative, and its not-for-profit, The Intrepid Foundation, has raised more than $18 million for more than 160 partners. For more information download the company’s 2023 Integrated Annual Report and follow Intrepid on Facebook, Instagram, Twitter, TikTok or LinkedIn.

INDEPENDENT NEWS IS IMPORTANT.

Enjoy reading Eco Voice? Please help us by purchasing a GIFT Voucher or send one to a friend and encourage people to purchase trees or seeds via The Native Shop – www.nativeshop.com.au