Complaints about phone and internet services decreased 6.1 per cent in the last financial year ending 30 June 2021. During this period, residential consumers and small businesses made 119,400 complaints to the Telecommunications Industry Ombudsman, highlighted in the Annual Report 2020-21 published today. While overall complaint volumes continued to decline for the third year running, escalated complaints … Continue reading Third year of declining phone and internet complaints but problems persist for small businesses