QUALITY SERVICE AWARDS 2023

REVIEWS

AUSSIE winners announced

QSA AU Logo with Text

Today, Reader’s Digest has released the names of those Australian businesses whose
outstanding customer service has excelled during a year of unprecedented recovery and
rebuilding.

In releasing the Quality Service Award results, Reader’s Digest acknowledges that for the
majority of businesses, COVID-19 and the subsequent lockdowns impacted heavily on daily operations. Yet the customer service teams of businesses listed as Quality Service Award winners for 2023 rallied, building success by placing their customers’ needs at the centre of all business responses, says Reader’s Digest editor-in-chief Louise Waterson.

She says that while the pandemic may have shifted the standard markers of business
achievements, customer service and corporate social responsibility has remained core
among those success markers.

“This year has witnessed a greater focus and determination among customer service teams to ensure their customers’ needs, no matter how complex, are resolved quickly and with trouble-free solutions. For award-winning businesses, this means successfully delivering assistance in an innovative and savvy manner, while at the same time remaining approachable simply by upholding levels of kindness and understanding as central to assisting individual customers properly.”

Adds Sheron White, group advertising sales director for Reader’s Digest APAC: “Gone are the days of leaving customer service to remote call centres, where the person answering the call isn’t across the local annoyances and pressures facing the customer. Today, customer service is the front door of all commercial, retail and service providers. Customers want an experience that resolves their concerns and leaves the feeling of being valued by the business.”

Reader’s Digest commissioned independent market research company Catalyst
Consultancy & Research to survey Australians’ opinions of a range of service providers.

A total of 2500 Australians of a mixed demographic were asked to rate their experience of
service provided by businesses/organisations.

Running since 2015, the survey identifies the most satisfied customers across 38 different
categories, from optometrists to pet insurance and internet service providers to cruise operators. The prestigious Quality Service Award recognises companies that truly
understand consumers’ needs.

The full list of the Australian Quality Service Award winners can be seen here
https://www.qualityserviceawards.com.au/results/ or below. They are as follows:
 

Category Winner Silver
Accounting & Tax Services H&R BLOCK Etax Accountants
Aged Care & Retirement Villages Australian Unity Uniting
Airlines Singapore Airlines Air New Zealand
Bank Of The Year Commonwealth Bank  
Car Insurance Apia Woolworths Car Insurance
Car Rentals Hertz Budget
Chemists/Pharmacies Chemist Warehouse Terry White Chemmart
Cruise Operator Royal Caribbean Norwegian Cruise Line
Electricity Providers Alinta Energy Red Energy
Funeral Insurance Australian Seniors Apia
Gas Suppliers Red Energy Alinta Energy
Hardware Stores Bunnings Mitre 10
Health Insurance Providers HBF AHM
Hearing Services Hearing Australia Bloom Hearing
Holiday Tour Operators APT Luxury Travel World Expeditions
Home & Contents Insurance Youi Suncorp
Home Care Services Vic/Tas Australian Unity Uniting Agewell
Home Care Services NSW/ACT Feros Care HammondCare
Home Care Services WA Silverchain Juniper
Home Care Services Qld Blue Care Ozcare
Home Care Services SA/NT Calvary Community Care Anglicare
Independent Car Service Bridgestone Select Tyrepower
Internet Service Providers Aussie Broadband Belong
Life Insurance Budget Direct Suncorp
Manufacturer Supplied Car
Service
Toyota Holden
Meal Delivery Services HelloFresh Youfoodz
Mobile Phone Service Providers ALDImobile Vodaphone
Online Supermarkets Woolworths Coles
Optometrists Specsavers OPSM
Parcel/Carrier Services Australia Post DHL
Pet Insurance Coles Pet Insurance Woolworths Pet Insurance
Real Estate Agencies First National Raine & Horne
Self-Storage National Storage Kennards Self Storage
Serviced Apartments Oaks Quest
Superannuation Australian Super Hesta
Travel Insurance Cover-More 1Cover
Tyre Retailers Tyrepower Bridgestone Select
Wine Subscriptions/Clubs Naked Wines Vinomofo
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