AUSSIE winners announced

Today, Reader’s Digest has released the names of those Australian businesses whose
outstanding customer service has excelled during a year of unprecedented recovery and
rebuilding.

In releasing the Quality Service Award results, Reader’s Digest acknowledges that for the
majority of businesses, COVID-19 and the subsequent lockdowns impacted heavily on daily operations. Yet the customer service teams of businesses listed as Quality Service Award winners for 2023 rallied, building success by placing their customers’ needs at the centre of all business responses, says Reader’s Digest editor-in-chief Louise Waterson.

She says that while the pandemic may have shifted the standard markers of business
achievements, customer service and corporate social responsibility has remained core
among those success markers.

“This year has witnessed a greater focus and determination among customer service teams to ensure their customers’ needs, no matter how complex, are resolved quickly and with trouble-free solutions. For award-winning businesses, this means successfully delivering assistance in an innovative and savvy manner, while at the same time remaining approachable simply by upholding levels of kindness and understanding as central to assisting individual customers properly.”

Adds Sheron White, group advertising sales director for Reader’s Digest APAC: “Gone are the days of leaving customer service to remote call centres, where the person answering the call isn’t across the local annoyances and pressures facing the customer. Today, customer service is the front door of all commercial, retail and service providers. Customers want an experience that resolves their concerns and leaves the feeling of being valued by the business.”

Reader’s Digest commissioned independent market research company Catalyst
Consultancy & Research to survey Australians’ opinions of a range of service providers.

A total of 2500 Australians of a mixed demographic were asked to rate their experience of
service provided by businesses/organisations.

Running since 2015, the survey identifies the most satisfied customers across 38 different
categories, from optometrists to pet insurance and internet service providers to cruise operators. The prestigious Quality Service Award recognises companies that truly
understand consumers’ needs.

The full list of the Australian Quality Service Award winners can be seen here
https://www.qualityserviceawards.com.au/results/ or below. They are as follows: